Frequently Asked Questions

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Signing Up

No location near you?

How does it work?

Do I need to do anything after I sign up?

What is the turnaround-time?

Do you offer dry cleaning services

Do you offer a service guarantee?

Billing

How much does your laundry service cost?

How will I be billed?

How does my laundry get weighed?

Which credit cards do you accept?

Is there a minimum charge?

How do I change my billing?

How much was I billed?

What happens if my Credit Card is declined?

How do I cancel my laundry service?

Laundry Pickup/Delivery

How do I schedule my next laundry pickup?

What do I put my laundry in?

I need more than one laundry bag, how do I get another?

Is there a limit to how much I can send in to be washed?

When is the latest I could schedule a laundry pickup?

Is there a way that Laundry Centers could remind me to leave my laundry out for pickup?

Curious about the status of your laundry?

Where is my driver?

I forgot to leave my laundry out on my scheduled pickup day. What should I do?

Could you pick up and deliver laundry to my place of work?

Where is laundry left for pickup/drop-off?

Can I put my pickups on hold while I'm on vacation or out of town?

If there's severe weather and the roads are unsafe will my laundry be returned on time?

I received a bag of laundry that is not mine, what do I do?

How can I tip my Laundry Centers Driver?

Laundry

Can I choose my dryer temperature?

Can I choose what water temperature I want for washing?

Can I request particular items be hung versus folded?

What detergents, softeners, dryer sheets and bleaches does The Laundry Centers offer?

What steps do you take to accommodate customers with allergies?

How often can I change or update my laundry profile?

Can I add special instructions for my laundry?

I would like some of my clothes returned on hangers, but I don't have a spot for the driver to hang the clothing, what should I do?

Will my clothes be washed or dried with other customer's clothes?

What happens if you lose/damage some garments?

Does The Laundry Centers wash, dry, and fold bedding?

Do you launder items that are soiled?

Do you treat stains?

Do you launder coats?

Can I send in my shoes to be washed?

Can I send my undergarments in to be washed?

We have a business that offers towels to our guests, can we send just towels in?